As an insurance provider, we do not have the authority to share your pet’s clinical history with you, as these records are legally owned by your veterinarian. Veterinarians have discretion over whether to provide copies of patient records to clients. If you need a copy of your pet’s clinical history, we recommend that you discuss this with your veterinarian.
If we conduct a pre-existing condition assessment for your pet, we will inform you about any pre-existing conditions that are excluded from your coverage. Following this assessment, we'll issue a new Certificate of Insurance that details these exclusions.
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