How long does it take for a claim to be assessed?

We usually assess claims within 5-10 business days after we receive all the necessary documents. You'll receive email updates about the progress and the outcome of your claim. If your claim is approved, we typically process the payment on the next business day. 

Tip: To speed up the claims process, consider having a pre-existing condition assessment done for your pet soon after you take out your policy. This allows us to collect your pet’s medical history ahead of time, which can speed up processing your first claim. After this initial assessment, for any future claims, we'll often just need the invoice and clinical notes from your vet.