How do I submit a claim?

To submit a claim, you’ll need a few important documents: 

- A finalised paid invoice: This is from your vet and should detail the treatment your pet received and the amount you paid. 

- Vet consultation notes: The clinical notes from your vet for a visit related to your pet’s illness or injury. 

- Complete medical history: If you didn’t complete a pre-existing condition assessment when you started your policy, we’ll need a full medical history. Simply provide a list of vets your pet has visited, and we'll handle collecting their medical records. 

Note: If you already completed a pre-existing condition assessment at the start of your policy, only the paid invoice and vet consultation notes may be needed for claims. 

How to submit your claim 

You have a few easy options to submit your claim: 

1. Your vet: Ask your vet to email the invoice and clinical notes directly to claims@petsy.com.au. This is the quickest way to make your claim. 

2. Email: Send your policy number and a copy of the paid invoice to claims@petsy.com.au. We'll contact your vet for the notes and notify you once the claim is lodged. 

3. Petsy Portal: Log in to your account, select your pet’s policy, and click ‘New Claim’. You can upload a photo of your invoice and answer a few questions.   

What happens next? 

We usually process claims within 5-10 business days after we receive all required documents. Claims can be processed quicker if a pre-existing condition assessment was completed when you first set up your policy. We’ll keep you updated via email, so keep an eye on your inbox. To make sure reimbursements are processed quickly, please confirm that you have provided us with your correct bank details.