What are the steps involved in completing Pre-Existing Condition Assessment (PECA)?

Requesting a pre-existing condition assessment is simple and straightforward. Just email us at hello@petsy.com.au or call us on 1300 952 790. Let us know which veterinary clinics your pet has visited, and we'll handle the rest.  

Here's what to expect during the assessment process: 

Collecting Medical Histories: We'll reach out to the vets you've listed to gather your pet's medical records. This step typically takes 5-10 business days, depending on how quickly we can obtain the information from your vets. 

Reviewing Records: Once we have all the necessary information, we'll review your pet's medical history to identify any pre-existing conditions and assess whether they're temporary or chronic. We'll determine if these conditions could be eligible for coverage in the future and inform you of how and when you can request a review, including any supporting documentation needed from your vet. 

Updating Your Coverage: If our assessment results in changes to the status of any pre-existing conditions, we will update your Certificate of Insurance accordingly. 

Please note, lifting exclusions for reviewable pre-existing conditions isn't automatic. Exclusions will only be removed with sufficient medical evidence that confirms the condition has been successfully treated, cured or resolved. Conditions deemed non-reviewable will remain permanently excluded from coverage. 

We aim to complete a pre-existing condition assessment for every member, but there are rare cases where an assessment might not be possible — for example, if medical records are incomplete, previous vet practices are closed or unreachable, or if shelter records are limited. In such cases, we will evaluate the information available at the time of your first claim.  

For pets without any medical history, we recommend scheduling a medical check-up and using a request for waiver form to help establish a medical record for the assessment.