What happens during the claims process?

The Steps to Process Your Pet Insurance Claim 

Understanding a Claim: 

A pet insurance claim is how you apply to get reimbursed for vet bills that are covered by your policy. 

After you submit a claim, our team checks it and reviews it based on the information provided. If approved, we’ll make the payment into your nominated bank account. 

If your pet unexpectedly gets sick or hurt  

1. Visit a Vet: If your pet seems unwell, take them to a vet. After the visit, you’ll get an invoice that lists what treatments your pet received and how much they cost. 

2. Submit Your Claim: 

- You can ask your vet to email us the invoice and clinical notes directly to claims@petsy.com.au 

- Or, you can send us a clear photo of the paid invoice. Make sure it includes important details like the vet's contact info, the date, and what you paid for. We’ll reach out to your vet for a copy of the clinical notes. 

3. We Process Your Claim: 

We’ll check your claim and ask your vet for any extra information we need. 

Our team will review all the information to make sure it is covered under your policy. 

If everything looks good, we'll approve your claim and send you the money. 

Streamline your claims process by: 

- Requesting a pre-existing condition assessment soon after you take out the policy 

- Knowing what’s not covered such as pre-existing conditions, routine check-ups, vaccinations and desexing 

- Having all your vet visit records and invoices ready to go 

- Making sure we have your current bank details for quick reimbursements 

- Stay available in case we need to reach you for more information