How does vetpay work? / If a PH has used VetPay to pay for a vet visit, is the vetpay receipt enough or do i need to contact vetpay directly? / Can the owner just upload the vet pay receipt when making a claim

Created by Insurance Team Petsy, Modified on Mon, 16 Sep, 2024 at 6:40 PM by Insurance Team Petsy

How does VetPay work? 


Understanding VetPay 

As a pet parent, unexpected vet bills can be stressful. VetPay is a payment plan option designed to help you manage your pet's healthcare costs. 


What is VetPay?

VetPay allows you to spread the cost of your pet's treatment over time. You pay an initial deposit to your vet, and VetPay covers the rest. You then repay VetPay in manageable fortnightly instalments. 


How it works:

- You apply for VetPay at your vet clinic 

- Pay an initial deposit to your vet 

- VetPay pays the remaining balance to your vet 

- You repay VetPay in fortnightly instalments 


Key Features:

- Annual fee: $69 

- Interest rate: 18.4% APR on the remaining balance after your deposit 

- Fortnightly repayment processing fee: $2.50 

- Ability to add future treatment costs (subject to approval) 

- Option to pay out early without penalties 


Things to Consider: 

- Credit check required for approval 

- Proof of income may be needed 

- Fees and interest are added to your total repayment amount 

- Statements available upon request 


VetPay and Your Petsy Pet Insurance Policy:

- Your Petsy Pet Insurance policy works alongside VetPay 

- We process claims as normal, but only cover out-of-pocket expenses and not for any additional fees and charges charged by VetPay 

- We need confirmation that VetPay has paid the vet in full before processing claims 


Facing Difficulties? 

If you're struggling with repayments, contact VetPay immediately. They offer support for those experiencing financial hardship. 


Remember, VetPay is here to help you provide the best care for your furry friend without the immediate financial stress. Always read the terms carefully and consider how the repayments fit into your budget. 


For more information, you can refer to the VetPay website: https://vetpay.com.au/  

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