Update Your Payment Method:
1. Log in to your pet portal.
2. If this is your first time logging in, enter your email and click 'Forgot or Reset Password' to set up a new password.
Missed Two or More Payments?
1. Call Customer Service at 1300 952 790 to make these payments.
2. Or, book a call-back at a convenient time.
Experiencing Financial Hardship?
Book a call-back, and a financial support consultant will help you.
Fast Tracking of Urgent Claims
If a natural disaster or other event requires you to make an urgent claim and you need financial assistance, let us know. We may be able to speed up our assessment or provide an advance payment to assist in easing your financial burden.
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