If you’d like to know if a specific condition is covered, the best thing to do is contact our claims team directly at claims@petsy.com.au.
When you first purchase a Petsy Pet Insurance policy, you can request for us to complete a pre-existing condition assessment. This helps identify any pre-existing conditions in your pet’s medical history that wouldn’t be covered. We’ll need a list of all the clinics your pet has visited to carry out the pre-existing condition assessment.
We’ll request for a copy of your pet’s full clinical history to give you accurate information about your policy and coverage.
Feel free to reach out to our customer service team for assistance with the pre-existing condition assessment or any other questions you may have about your policy. We're here to help!
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